At vcity99, your privacy is not just a formality buried in a document — it is a core value we uphold every single day. We understand how sensitive your personal data is, especially on a digital entertainment platform. This page explains clearly and honestly how we collect, use, protect, and respect your information as a trusted Malaysian member.
Six layers of privacy protection we actively uphold for every Malaysian member on the vcity99 platform.
Every bit of data travelling between your device and vcity99's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
🛡️ 256-bit SSL activeVcity99 has never and will never sell, rent, or share your personal data with any third party for marketing purposes. Your data belongs to you — it is not a commodity for our business.
💯 Absolute guaranteeAll data handling practices at vcity99 comply with Malaysia's Personal Data Protection Act 2010. We respect every Malaysian's right to control their personal information in accordance with current legislation.
📋 PDPA 2010Your financial information — including your Touch 'n Go eWallet, GrabPay, DuitNow, and FPX account details — is never stored directly on vcity99's servers. All transactions are processed through certified, secure payment gateways.
💳 Secure transactionsYou have the right to access, correct, download, or request deletion of your personal data at any time. Privacy settings can be managed directly through your vcity99 account or by emailing our team.
✏️ Self-managedThe vcity99 cybersecurity team monitors our systems around the clock to detect and prevent any unauthorised access attempts, data breaches, or suspicious activity that could compromise member privacy.
⏰ 24/7 activeVcity99 is a digital entertainment platform operating in Malaysia, serving over 850,000 registered members nationwide. We understand that your trust in us depends not only on the quality of the games we offer — but also on how we handle your most personal information.
This Privacy Policy is written in plain, straightforward language that all Malaysian users can understand — not in confusing legal jargon. We want you to truly know what happens to your data, rather than blindly signing a lengthy document that nobody reads.
This policy covers all vcity99 services, including the main website, slots, baccarat, roulette, poker, live casino, Sports Betting, and all support features such as customer service and promotional communications.
Vcity99 collects your personal data in a number of different situations. Below is a full explanation of the types of data we collect and the circumstances under which they are collected:
| Data Type | Specific Examples | Time of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | During registration & KYC verification |
| Contact Data | Phone number, email address, state of residence | During account registration |
| Financial Data | E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow), account holder name | During payment method verification |
| Support Data | Customer support chat records, complaints & enquiries | During interactions with our team |
Vcity99 uses the data we collect for purposes that are transparent and accountable. Every use of data has a valid legal basis under Malaysia's PDPA 2010:
Vcity99 does not share your personal data except in limited, specified situations. We never sell your data to advertisers or data brokers.
Vcity99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:
| Data Type | Retention Period | Justification |
|---|---|---|
| Active Account Data | Throughout the active account period + 5 years | Legal requirements & financial audits |
| Transaction Records (MYR) | 7 years from the date of transaction | Tax compliance & AML obligations |
| Customer Service Records | 3 years from the last interaction | Service improvement & referrals |
| Technical Log Data | 12 rolling months | Security & technical troubleshooting |
| Marketing Data (with consent) | Until consent is withdrawn | Relevant promotional communications |
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several fundamental rights regarding your personal data. vcity99 respects and supports the exercise of all these rights:
Request a copy of your personal data held by vcity99 in a readable format.
Correct any inaccurate or incomplete information in your vcity99 account profile.
Request deletion of your data when it is no longer needed for the purpose it was collected.
Object to the processing of your data for direct marketing or certain profiling purposes.
Receive your data in a structured format that can be transferred to another platform.
Restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact us by email at privacy@vcity99.ws or through our 24/7 customer support. We are committed to processing all rights requests within 30 working days from the date of receipt of the completed request.
Vcity99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an overview of the types of cookies used and their purposes:
You can manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the vcity99 platform.
Under certain operational circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, by international game software or technology service providers that we work with.
When cross-border data transfers occur, vcity99 ensures that:
The vcity99 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by vcity99, please do not hesitate to contact us through the following channels:
If you feel that vcity99 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Multimedia Malaysia.
We've been upfront about how we protect your privacy. Now it's time to join over 850,000 Malaysian members enjoying the best in digital entertainment — with complete peace of mind.
Your privacy is protected · SSL 256-bit · PDPA 2010 compliant · For adults aged 18 and above only